Privacy Policy

GDPR Compliant Privacy Policy:

TreeWool is a brand of DaddyJ Limited,Company No. 08375071 registered under England and Wales and can be contacted at DaddyJ Limited, U5, 20 High Street,London
E15 2PP or by email: [email protected] or by telephone on +44 (0) 330 606 3426

At TreeWool (referred to as “we”, “our” and “us”), we are committed to protecting your privacy. We explain below the kind of information we collect from you and how we use it and our privacy policy.

By contacting us, using our services or visiting the website, you are agreeing to be bound by this Policy. If you have any queries regarding this Policy, please contact us as indicated above.

This privacy policy sets out how TreeWool uses and protects any information that you give TreeWool when you use this website.

TreeWool is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TreeWool may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Collection of your personal information

We collect information that personally identifies you and allows us to communicate solely with you. The information so collected includes your name, e-mail address or your company details, if applicable.

We collect personal information when you register with us on the website such as your name, postal address, phone number, date of birth.

We do not usually collect “sensitive personal information” about you unless there is a clear reason for doing so, such as when you complete our application form we may ask you to provide information so we can provide appropriate facilities for you. We will make it clear to you when collecting this information as to what we are collecting and why.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address and mobile number
  • Demographic information such as postcode (or) zip code, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We hold information about you and use it for the restrictive purposes referred to above and in compliance with the relevant law. We have in place the appropriate security measures and procedures aimed at protecting the information about you against loss, misuse, alteration or unintentional destruction. Our employees who have access to the data are well trained to maintain the confidentiality of such information.

TreeWool also protects the online privacy of your personal information. Our website will be updated to reflect any material changes to our privacy policy. All rights regarding the information provided on the website are reserved to TreeWool.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Do We Provide Information To Other Parties?

We will never sell your data to any third party nor will we share your details with other entities for marketing purposes.

We will only share information with other organisations where we have your permission to do so in accordance with this Privacy Policy or where it is necessary for a legitimate reason connected with the services we offer, or where it is required by law or regulation.

Sometimes, we may need to share your information with a small number of trusted partners (service providers, agents and affiliated companies) but only for the purposes outlined above (e.g. a supplier that processes product delivery or a supplier that processes payments securely). Where we use third parties, we require them to adhere to appropriate controls to protect personal information.

In certain cases, we may need to transfer certain data to other parts of our organisation or to third parties located outside of the European Economic Area. If that happens, we only share those information that are necessary for performing a specific task and in no case any customer sensitive information will be shared with any third parties other than as outlined above.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your rights

You have rights under the GDPR:

  • to access your personal data
  • to be provided with information about how your personal data is processed
  • to have your personal data corrected
  • to have your personal data erased in certain circumstances
  • to object to or restrict how your personal data is processed
  • to have your personal data transferred to yourself or to another business in certain circumstances.

Data Protection (Rights of Access)

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies corrected.

If you wish to exercise these rights, please contact us as indicated above.

Changes to this Privacy Statement.

TreeWool reserves the right to change the current policy in any way it considers necessary at any time without prior notice but any such changes will always be compliant with the applicable law. If you have questions or comments about privacy or any related matter, please contact us. You may also communicate any concerns you may have regarding compliance with our Online Privacy Policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties’ use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell or lease your personal information to third parties. Unless we have your permission or are required by law to do so we will also not share your information with any third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Disclaimer

The information provided in this website is intended for general information purpose. We endeavour to keep the information provided up-to-date and correct. We give no warranties of any kind about the completeness, accuracy, reliability or suitability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. TreeWool will not be liable for any loss or damage of the data whether it is indirect or consequential or profits arising in connection with the use of this website.

Through this website you are able to link to other websites which are not under TreeWool’s control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, TreeWool takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.